An audit log is a snapshot in time of an item (such as an incident or a work order) for auditing purposes.

All changes to items are kept track of in the audit logs, and are available to some users of the system.

Audit logs include:

  • Date and time of the change
  • User that made the change
  • Type of the change
    (new item, item changed, item deleted)
  • State before and after the change

Audit logs are only available to users such as managers and system administrators.