A work order is where an engineer goes to a location to provide service to resolve an incident.

Multiple work orders may be necessary to resolve a single incident.

Work orders can have different states:

  • Open
  • Closed
  • Dismissed

Work orders have some rules around states:

  • A work order automatically gets the closed state upon a sign-off
  • A work order can only be signed off when it has the following attachments:
    • Picture before work is started
    • Picture after work is finished
    • Sign-off document
  • Only managers can change the state of a work order

Work orders have some additional rules:

  • Only managers can change the assignee of a work order
  • An existing work order cannot be reassigned to another incident
  • A closed work order cannot be changed (except by managers)

States of incidents (and work orders)